Why is car park management required?

Smart Compliance Management (a division of Smart Parking Limited) manages car parks for landowners to ensure that motorists are abiding by the policies for the use of parking spaces, as renting parking spaces is a business like any other, or that free time limits are being adhered to, which are commonly used by retailers to ensure that there is a regular turnover and availability of parking spaces for their genuine customers. Smart Compliance Management ensures that the car park terms and conditions are adhered to and that the parking spaces are used correctly. Car park abuse is detrimental to landowners, and Smart Compliance Management provides a service that ensures the efficient and regulated use of car parks.

What are the Terms & Conditions of a car park?

The car parks under management of Smart Compliance Management have clear terms and conditions for parking, as detailed on the signage within the car park. If the terms and conditions for parking are breached, i.e. overstaying a free period, not paying for your parking etc., a Parking Breach Notice will be issued.

If you enter the car park you enter into a contract with us on the published terms and conditions. “You” means anyone entering this car park. “We” means Smart Parking Limited T/A Smart Compliance Management, ACN 119 327 169, ABN 45 119 327 169.

You may leave the car park immediately after entering and without parking and if you do so this contract ends.

You may park in the car park without any charge for the initial period displayed on signs in the car park (free period). A free period ends when the vehicle leaves the car park. You only have one free period per day.

You must comply with all other rules and directions displayed within the car park and any directions given to you by Smart Compliance Management.

Disabled parking

Disabled Parking is available for all disability permit holders but the disability permit MUST be visible on top of the dashboard of the car. If the driver fails to display their disability permit the car will be deemed to be in breach of the right to park in a specially designated disability bay and the car owner will receive a Parking Breach Notice.

How do Smart Compliance Management obtain registered ownership details?

Registered ownership details are provided to Smart Compliance Management by the Queensland Department of Transport, through our legal application when a vehicle is in breach of the terms and conditions of a private car park. In order to be able to request this information Smart Compliance Management must provide the Parking Breach Notice to their lawyer who then submits an appeal to the Queensland Department of Transport.

Does Smart Compliance Management have the authority to issue Parking Breach Notices?

Yes. Smart Compliance Management has written authority to operate and issue Parking Breach Notices on all of its sites from the landowner. Smart Compliance Management follows all guidelines under the Queensland Governments Rules For Private Car Park Businesses and Australian Consumer Law which details how companies should enforce their parking rules. Rules relating to parking your vehicle on private property (such as private car parks or retail car parks) are made by the property owners and are detailed under the signage displayed within the car park. Most notably by entering the car park and parking your vehicle you are entering into a contract where you are agreeing to abide by the terms and conditions stipulated for parking, as displayed at the entry to the car park. If a customer breaches the terms and conditions of parking, Smart Compliance Management is able to issue a Parking Breach Notice..

How do I pay my Parking Breach Notice?

Pay online: To make an online payment with a debit or credit card, visit www.smartcomply.com.au/pay and have your Parking Breach Notice to hand.

How do I appeal my Parking Breach Notice?

Smart Parking has gained a vast amount of experience over many years of handling parking related appeals. Each appeal is individually assessed by a trained appeals assessor, who will review not only the site rules, but will apply a common sense approach. If you feel a Parking Breach Notice has been incorrectly issued, we will gladly consider any appeal. To appeal a Parking Breach Notice, either <click here> to complete the online appeals form, or write to Smart Compliance Management, PO Box 238, Fortitude Valley, QLD 4006. All appeals must be made in writing, and you need to provide the Parking Breach Notice reference, your car’s licence plate, and as much information as possible to the reason you are appealing, including any supporting documentation (i.e. a receipt to prove expenditure).

Will the Parking Breach Notice increase if I lose my appeal?

If you appeal within 21 days of the date of the first Parking Breach Notice we will freeze the amount until the appeal is resolved. If the appeal is rejected you will have a further 14 days to pay the original Parking Breach Notice amount. Should you appeal after 21 days and your appeal is unsuccessful, you will be liable for the original Parking Breach amount plus an additional $45 administration fee. Should we receive no correspondence from you within 35 days of the date of the first Breach Notice your details will be passed on to a debt collection agency.

What happens if I don’t pay or appeal my Parking Breach Notice?

Should we receive no correspondence from you within 21 days, you will be issued a reminder Parking Breach Notice that will include an extra $45 administration fee on top of the original Parking Breach Notice amount. If you have not contacted us within 35 days of the date of the first Parking Breach Notice your details will be passed on to a debt collection agency.